All your auto transport questions answered
Prices are determined by distance, size and operability of your vehicle, as well as your choice to use an open or enclosed trailer. All of the quotes you receive from Crestline Auto Transport are for door-to-door service.
Crestline uses six different types of trailers to ship vehicles: gooseneck trailer, wedge trailer, drop deck trailer, enclosed car trailer, and open car trailer.
Larger vehicles take up much more space on a transport truck than traditional passenger vehicles. Because of their dimensions these vehicles take up the amount of space normally used for two vehicles, thus resulting in the need for an incremental increase in the rate. Full-size Trucks, Vans & SUV’s along with various other vehicles fit into this category.
Under normal circumstances, we can pick up your vehicle within a few days of the order date unless expedited shipping is requested. Once in transit, Crestline delivers shorter moves in less than a week and longer (coast to coast) moves in one to two weeks. Although weather, traffic, road conditions and other unforeseen factors may affect the delivery date, your Crestline transportation specialist will monitor the movement and provide you the carrier’s contact information to keep you informed every step of the way.
Crestline Auto Transport only services the continental United States. However, if you are shipping within the continental United States, but your billing address is outside the United States, please contact us by calling 800.994.1208.
No, Crestline Auto provides door to door service at the pick-up and drop-off location on all orders at no additional charge.
Most auto transport trucks are long and wide, which can prevent them from reaching all residential areas due to narrow roads, power lines, city street ordinances etc. In these cases, the driver will attempt to get as close as possible to the pick-up and delivery location and arrange a convenient location, such as a public parking lot to pick up or deliver your vehicle.
Your vehicle will typically stay on the same truck from time of pick-up to delivery. Be careful of transport companies that want you to drop off your vehicle at a holding facility. Typically this is a sign that your vehicle will be moved by multiple trucks as they take them from one holding facility to another throughout the move.
You may arrange to have a friend, relative or co-worker take delivery of your vehicle. The person signing off on the vehicle delivery should be over 18 years old, unless the car owner authorizes in writing to us a minor to receive the vehicle on their behalf. Also, please make sure this person is aware that an inspection is performed and a contract bill of lading must be signed.
Crestline Auto Transport will accept any one of the following payment methods: MasterCard, Visa, American Express and Discover.
We recommend against this as the Department of Transportation (DOT) regulations prohibit the transport of household goods items in vehicles being transported by auto carriers. These items are also not covered by carrier’s insurance. Any damage to your vehicle due to household goods shifting or breaking is also not covered. Personal belongings left in the vehicle are shipped strictly at the owner’s risk. For more information on how to prepare your car for shipping, visit the Vehicle Shipping Tips page.
Yes, but it must be noted at the time you place the order. If your vehicle is not operable, an inoperable fee of $150 will be added to the transport cost.
Your vehicle is insured during transit by our auto transporter’s general liability insurance. All of our trucks are fully insured with most of them carrying up to 1 million dollars of liability insurance and $100,000 in motor cargo insurance. Crestline Auto Transport carries extra contingent cargo coverage in the amount of $250,000, making sure that your vehicle is protected along the way. Acts of God (hail, floods, hurricanes, avalanches, etc.), along with road debris that can cause minor damage to windshields, paint and undercarriages (just like when you are driving down the highway) are not covered. Our customers rarely report damage due to road debris even on open carriers. However, if this is of great concern to you, we are able to arrange for your vehicle to be transported in an enclosed trailer.
Yes. Crestline Auto Transport holds license #MC-698686 from the U.S. Department of Transportation Federal Motor Carrier Safety Administration. Crestline holds a $75,000 surety bond which is the required bond amount by the Federal Motor Carrier Safety Administration.